Founding Enterprise Agent Success Manager

The role

You will own the success of AI agents for enterprise customers. You will manage the customer journey from onboarding to expansion and work to ensure agents solve meaningful problems.

What you will do

• Manage the customer journey from onboarding and launch through optimization, renewal and expansion.
• Turn customer goals into a deployment plan with clear use cases, milestones and success metrics.
• Perform hands-on agent work including instructions, knowledge sources and workflows.
• Partner with engineering on integrations.
• Review conversations and performance data to find gaps and help agents resolve requests accurately.
• Find new use cases and teams to turn results into account growth.
• Carry a net revenue retention target.

Required qualifications

• 2+ years in customer success, account management, product, technical consulting, startup operations or another demanding customer-facing role.
• A track record of growing and retaining customer relationships.
• Technically curious and comfortable learning how agents, APIs, integrations and workflows fit together.
• Analytical and detail-oriented.
• Ability to figure out why an agent got something wrong and fix it.

Benefits

• Top-of-market pay
• Equity
• Ownership from day one

Before you apply

• A 30-minute call with Humphrey Su, Head of GTM.
• A short take-home based on real work you'd do here.
• 30 minutes with Yasser Elsaid, CEO.

About the company

Chatbase is the AI agent platform that 10,000+ businesses use to talk to their customers. Launched in 2023, the company is profitable.