Partner Support Specialist

The role

You will provide partner support by managing high volumes of requests and investigating complex payroll and tax issues. You will collaborate with Engineering, Product, Tax, and Risk teams to resolve problems and improve the platform.

What you will do

• Provide partner support through written communication
• Investigate complex payroll and tax issues and trace root causes
• Collaborate with Engineering, Product, Tax, and Risk teams to troubleshoot and escalate bugs
• Identify recurring partner questions and product trends to improve the system
• Create and maintain documentation and operational resources
• Build trusted relationships with partner teams
• Support Enterprise partners and manage strategic relationships
• Escalate issues to cross-functional stakeholders
• Deliver personal service to partners

Required qualifications

• 4+ years in a client- or partner-facing role, supporting customers, partners, or technical products
• 2+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role that required applying payroll knowledge to solve customer problems
• Experience balancing multiple priorities in a fast-paced support or operations environment
• Strong investigative instincts and genuine curiosity
• Exceptional attention to detail and ability to maintain accuracy
• Comfortable collaborating across technical, operational, and administrative teams
• Excellent written communication skills
• Experience using ticketing or case management systems
• Experience creating or improving internal documentation, SOPs, or operational processes
• Willingness and availability to attend our annual 3 day company offsite each spring

Nice to have

• Zendesk preferred
• Experience supporting enterprise, strategic, or high-value customer accounts preferred

Benefits

• Meals on Tuesdays and Thursdays for in-office and hybrid employees
• Regular happy hours, game nights, and other in-person events
• Annual 3-day company retreat

Before you apply

• Check participates in E-Verify to confirm authorization to work in the U.S.

About the company

Check is a payroll engine and API infrastructure provider. They are rebuilding payroll infrastructure to make paying people simple.