Trade Support Associate

The role

You will be the first voice tradespeople hear when they need help, support or advice. You will answer calls and emails to solve problems and show members how to get more from their membership.

What you will do

• Help tradespeople by answering calls and emails with care and confidence.
• Guide members towards tools, features or upgrades that support their goals.
• Listen closely and use sound judgement to solve tricky issues.
• Escalate the right cases to the right teams.
• Share member feedback to improve support and build trust.

Required qualifications

• Customer service experience
• Clear, calm and compassionate communication
• A logical, problem-solving mindset
• Confidence working at pace and adapting when things change
• Comfort with tech: systems like Salesforce Service Cloud, GSuite and AI-powered tools

Nice to have

• Customer service experience, ideally in a membership or B2B environment

Benefits

• Competitive salary
• Annual bonus & equity scheme
• Health, wellbeing and learning support
• Gym membership
• Smart Tech Scheme
• Cycle Scheme
• Birthday/special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave

Before you apply

• Screening call with one of our Talent Acquisition Partners
• First stage interview with our Associate Managers

About the company

Checkatrade is the UK's leading platform for finding a tradesperson. It helps homeowners get jobs done right and helps tradespeople grow their business.