Trust & Safety Specialist

The role

You will manage complex vetting cases for new and existing trade members. You will identify potential risks and support the development of the wider team to ensure trades meet platform standards.

What you will do

• Manage end-to-end vetting for new and existing trade members.
• Monitor member activity, reviews, risk indicators and alerts to identify concerns.
• Assess information objectively and recommend suspension or removal from the platform.
• Maintain detailed, timely and well-structured case notes.
• Engage with members and stakeholders via phone, writing or internal channels.
• Coach junior colleagues across UK and outsourced teams.
• Provide guidance to Legal, Finance and Revenue Operations teams.
• Identify opportunities to improve processes and reduce inconsistencies.
• Handle personal and confidential data responsibly.

Required qualifications

• Experience in vetting, compliance, risk, fraud prevention, Trust and Safety or a similar environment.
• Strong attention to detail.
• Ability to assess complex information and make accurate, well-reasoned decisions.
• Confidence managing sensitive or high-risk cases independently.
• Clear, concise communication skills, both written and verbal.
• Strong organisational skills.
• Collaborative mindset.
• Good IT skills and confidence working across different systems and tools.
• Commitment to protecting customers and maintaining standards.

Nice to have

• Experience working in a marketplace, membership-based business or regulated environment.
• Previous experience coaching, mentoring or supporting junior colleagues.
• Experience identifying process improvements or helping implement operational changes.
• Familiarity with risk monitoring, background checks or member verification processes.

Benefits

• Competitive salary
• Annual bonus & equity scheme
• Health, wellbeing and learning support
• Gym membership
• Smart Tech Scheme
• Cycle Scheme
• Birthday/special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave

Before you apply

• Please only apply if you can commit to 4 days per week in the office.

About the company

Checkatrade is the UK’s leading platform for finding a tradesperson with more than 50,000 trades listed and over 6 million reviews.