Manager, Account Management

The role

You will lead strategic relationships with enterprise merchants as a trusted business advisor. You will own account strategy, build executive relationships, and identify growth opportunities to help merchants get more value from their partnership.

What you will do

• Own and execute account development plans for a portfolio of strategic merchants.
• Build high-touch, consultative relationships with merchant stakeholders.
• Serve as the primary commercial and relationship lead during the post-integration lifecycle.
• Develop a deep understanding of each merchant's business model and payment performance.
• Identify and advance opportunities across payment volumes, product adoption, and market expansion.
• Lead commercial conversations and negotiations with internal teams.
• Translate merchant needs into internal priorities and influence product roadmaps.
• Project-manage complex merchant initiatives like cross-border expansion and optimization programs.
• Use data and customer insights to diagnose performance and make recommendations.
• Provide regular account updates and risk visibility to leadership.

Required qualifications

• 6+ years of experience in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or a related commercial role.
• Experience managing complex enterprise accounts and building relationships with senior and executive stakeholders.
• Strong commercial judgment including experience identifying growth opportunities and leading or supporting negotiations.
• A strategic, analytical, and data-driven approach to account planning and decision-making.
• Excellent project management skills.
• Strong understanding of digital commerce, payments, fintech, and the competitive dynamics shaping the payments market.
• Clear and compelling communication skills.
• Customer-first judgment.
• High ownership, organization, and follow-through.
• Intellectual curiosity and the ability to learn complex products and apply new technologies, including AI.

Nice to have

• Experience ideally in payments, fintech, technology, banking, or consulting.

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.