Manager, Account Management

The role

You will nurture and maintain long-term relationships with key accounts, merchants, and partners. You will act as a business advisor and main point of contact for merchants during and post integration.

What you will do

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with merchants
• Delivering expertise, education, and guidance to merchants regarding global payments strategy
• Project managing merchant deliverables
• Understanding products, services and partner networks to meet merchant needs
• Collaborating with cross-functional teams to influence internal stakeholders and product roadmaps

Required qualifications

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
• Strategic problem solver with excellent project management skills
• Strong knowledge of today’s major e-commerce and payments technologies, players and evolving trends in the Australian payments industry
• Customer driven and able to establish robust relationship with assigned customer base, C-suite down
• Highly organised and able to prioritise shifting workloads and responsibilities effectively in a fast-paced, dynamic environment
• Ability to provide critical on-the-ground feedback and insights to regional and global leadership
• Analytical and data-driven
• High intellectual curiosity

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. Their platform helps businesses deliver digital experiences at scale.