Senior Specialist, Implementation Engineering

The role

You will provide technical support to merchants during their implementation of Checkout.com payment processing technology. This includes answering integration questions, managing incidents, and collaborating with internal teams.

What you will do

• Provide technical support to merchants during implementation
• Answer integration related questions including configuration, debugging, documentation, testing, go-live, and post-live support
• Manage incidents through investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis
• Collaborate with Merchant Configuration, Sales, Account Managers, and Merchant Care
• Interact with Product teams to pinpoint improvement ideas
• Advise Manager on issues impacting customer satisfaction
• Multitask with multiple projects and customer integrations
• Maintain and update existing libraries and plugins used in integrations

Required qualifications

• 5+ years of development or technical support experience in a Tech/FinTech company
• Understanding of API, REST, webhooks and logs
• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
• Excellent communication skills
• Ability to build and maintain strong relationships
• Ability to work in a customer-focused and target-driven environment
• Good in speaking and writing in both English and Chinese

Nice to have

• payments experience
• Experience with Node.js, React
• Knowledge in iOS/Android

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. Their platform helps businesses deliver digital experiences at scale.