Director, SMB and Platform Risk

The role

You will own the first-line risk strategy and operating model for SMB and platform sellers globally. You will lead onboarding and monitoring teams in Mauritius and Mexico and partner with Product, Risk Analytics, Engineering and Commercial teams.

What you will do

• Set the risk strategy and operating model across the seller lifecycle
• Partner with Product, Risk Analytics and Engineering to turn risk needs into requirements and automation roadmaps
• Define and track KPIs including straight-through processing, onboarding time, loss rates and alert precision
• Lead operational performance across teams in Mauritius and Mexico
• Scale the operation and govern BPO partners
• Close the loop between cases, losses and fraud patterns to improve rules and policy
• Own first-line control quality and audit readiness
• Represent SMB and Platforms Risk in governance, product and commercial forums
• Apply AI and LLM-enabled tools to triage, case summarisation, QA and risk insight

Required qualifications

• Deep risk expertise in SMB acquiring, including credit exposure, reserves, fraud and transaction monitoring
• Understanding of platform and PayFac models, including ISVs, marketplaces and merchant-of-record structures
• Working knowledge of KYC/KYB and CDD
• Programmatic mindset to turn complex risk needs into operating models and roadmaps
• Proven operational leadership of distributed teams through local leaders
• Track record of building or scaling automated onboarding and monitoring in a high-volume, low-touch environment
• Data fluency to set KPIs and interpret rule and model performance
• Senior influence with Product, Commercial, Legal, Finance and executive audiences

Nice to have

• Hands-on depth in KYC/KYB, CDD and card-scheme requirements and controls
• Experience managing BPO or third-party operations partners
• Experience building a monitoring capability or operating model from the ground up in regulated payments or fintech
• Experience deploying AI-assisted operations or agentic workflows responsibly

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as HQ.