Specialist, Account Management

The role

You will nurture and maintain long-term relationships with Tier 3 and 4 merchants and partners. You will act as a business advisor and main point of contact for a merchant's post live process.

What you will do

• Nurture and maintain long-term relationships with Tier 3 and 4 merchants and partners
• Act as the business advisor and main point of contact to a merchant's post live process
• Act as the voice of the product and ambassador of the brand
• Deliver expertise, education, and mentorship to merchants
• Communicate and influence at all levels to achieve mutually beneficial scenarios
• Promote the value proposition

Required qualifications

• 2+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles
• Strategic problem solver with excellent project management skills
• Self-motivated learner and excellent organizational skills
• Strong commercial sense
• Ability to establish robust relationship with internal and external stakeholders at all levels
• Multifaceted approach adapting to changing requirements
• Ability to balance multiple opportunities concurrently
• Good negotiation, communication and presentation skills
• Fluent in English and Mandarin Cantonese

Nice to have

• Experience in the FinTech, Payments industry
• Experience in a payment team from a merchant side

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with its HQ in London.