Senior Specialist, Technical Account Management - UAE

The role

You will act as a technical advisor and incident commander for strategic merchant relationships. You will analyze payment data, manage API integrations, and lead technical initiatives to drive merchant success.

What you will do

• Become an expert on merchants' business by analyzing payment data.
• Identify initiatives to boost authorization rates and increase revenue.
• Drive adoption of new products.
• Serve as a strategic advisor during business reviews.
• Act as the primary technical authority for merchant API integrations and infrastructure.
• Lead the response to critical incidents and coordinate internal teams.
• Project-manage technical initiatives including migrations and product launches.
• Translate merchant needs and feedback into product roadmap insights.
• Deliver expert training, workshops, and demos to merchants.

Required qualifications

• 4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs.
• Ability to read API documentation, troubleshoot integration issues, and guide developers.
• Exceptional communication skills to convey complex technical subjects to C-level executives and engineering teams.
• Ability to navigate ambiguity and lead clients through high-pressure technical incidents.

Nice to have

• Experience within a SaaS or API-first company.
• Solid understanding of the end-to-end payment lifecycle, from authorization to settlement.
• Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and authorization rate optimization.
• Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, NPG, KNET, Fawry, Benefit, etc.).
• Fluency in Arabic.

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with its HQ in London.