Operations Administrator

The role

You will manage and optimise the operations platform. This includes configuration, administration, and ensuring functionality for business functions like care and onboarding.

What you will do

• Manage and optimise the operations platform
• Configure and administer user accounts, roles, permissions and workflows
• Configure and manage system fields, workflows, routing, and automation
• Utilise AI tools to drive efficient development and clean architecture
• Monitor system performance and troubleshoot issues
• Integrate the solution with other software and platforms
• Analyse data to identify trends and opportunities for improvement
• Develop and update training materials, documentations and user guides
• Collaborate with customer support, IT, and other departments
• Propose and implement process improvements

Required qualifications

• Experience in a fast paced operations environment
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong organisational skills
• Strong understanding of operation platform workflows and processes

Nice to have

• Experience as an Operations Administrator or in a similar role

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. They have 20 offices across six continents with London as their HQ.