Engineer I, Operations Center

The role

You will monitor a hybrid cloud and on-premise infrastructure, act as first responder for alerts, and work on incidents with senior engineers. You will also help automate responses and deployments using Infrastructure-as-Code tools such as Terraform.

What you will do

• Serve as first responder for alerts from monitoring systems.
• Analyze and troubleshoot issues across AWS cloud and Cisco on-premise infrastructure.
• Take ownership of incidents and work with senior engineers to resolve them and prevent recurrence.
• Use and contribute to Infrastructure-as-Code practices, with opportunities to work with Terraform.
• Work with Engineering, Security and Application Support teams to resolve service-impacting events.
• Adhere to and help refine ITSM and operational processes within SLAs.
• Communicate clear, concise updates to stakeholders during incidents.

Required qualifications

• Foundational knowledge of cloud technologies.
• Excellent troubleshooting skills across Windows and Mac OS environments.
• Strong communication skills.
• Ability to perform under pressure.
• Flexibility to work a 24/7 shift rotation, including weekends and public holidays.
• Deep-seated curiosity and eagerness to learn and grow.

Nice to have

• Degree in IT, Computer Science, Engineering or a related field.
• 1-2 years of experience in a Systems, Network, Security or NOC role.
• Hands-on experience or certifications in AWS.
• Familiarity with Cisco environments.
• Exposure to or desire to learn Infrastructure-as-Code principles and tools like Terraform.
• Familiarity with monitoring tools such as Datadog, Grafana, Prometheus or Nagios.

Benefits

• Hybrid working model with flexibility.
• Real ownership and work that makes a difference from day one.
• Opportunities for growth and recognition of impact.

Before you apply

• Welcomes promising fresh graduates.

About the company

Checkout.com is a global fintech company whose platform powers payments for businesses such as eBay, Spotify, Klarna, Uber and Sony. It has 20 offices across six continents, with London as its headquarters.