Senior Specialist, Account Management

The role

You will nurture and maintain long-term relationships with strategic Enterprise accounts. You will act as a business advisor and main point of contact to deliver expertise and guidance to merchants.

What you will do

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities and cross/upselling services.
• Craft and execute merchant specific account development plans.
• Build high touch, consultative, and nurturing relationships with merchants.
• Deliver expertise, education, and guidance to merchants as a payment consultant.
• Negotiate win-win pricing structures.
• Track merchant project deliverables and update activities within CRM tools.
• Understand products, services and partner networks to leverage against merchant needs.
• Collaborate with various teams to ensure an outstanding merchant experience.
• Use data-based decision making to provide metric-driven insights.
• Drive a culture of cross-team learning and knowledge sharing.

Required qualifications

• 3+ years commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry.
• Proven track record of driving and exceeding revenue targets and managing strategic account portfolios.
• Experience in negotiating and pricing strategy deals.
• Good knowledge of today's major e-commerce and payments, technologies, players and major future trends.
• Customer driven and able to establish a robust relationship with assigned customer base.
• Ability to balance multiple opportunities concurrently.

Nice to have

• Fluency in Spanish or German

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as HQ.