Implementation Engineer - Process Out

The role

Implementation Engineers provide technical support and guidance to merchants during the implementation of ProcessOut. You will manage implementation projects and help customers go-live.

What you will do

• Provide technical support to merchants during their implementation of ProcessOut.
• Plan and manage their project of implementing the solution.
• Answer all merchants’ integration-related questions including configuration, debugging, documentation, testing, and go-live support.
• Manage incidents related to the integration including investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis.
• Partner internally with account managers, technical support, and engineers to resolve issues.
• Interact with the Product/Engineering teams to pinpoint improvement ideas.
• Advise Management on project statuses and potential issues that impact customer satisfaction.
• Multitask with multiple projects and integrations of key customers.
• Maintain and update merchant-facing documentation.

Required qualifications

• In-depth technical knowledge of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure.
• Native level French or English communication skills.
• Strong business acumen.
• Able to read and analyze server and application logs and debug errors.
• Strong experience working with REST HTTP APIs.
• Strong experience in project management.
• Ability to investigate and solve complex technical problems.

Nice to have

• Experience in a similar role in a tech company.
• Experience and knowledge working in the online payments industry.
• Prior customer service experience working in a merchant-facing role.
• Advanced data analytics skills, preferably with proficiency in sophisticated tools.
• Experience working with Javascript to design and build small application scripts.
• Ability to read and understand application code (Golang).

Benefits

• Hybrid working model with three days per week in the office

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. ProcessOut, acquired by Checkout.com in 2020, is a pioneer in the payment orchestration space.