Senior Analyst, Customer Due Dilligence

The role

You will manage the regional due diligence portfolio and serve as the regional escalation point for complex, enhanced due diligence reviews. You will also represent the team in stakeholder forums and contribute to process improvements and projects.

What you will do

• Act as the regional Customer Due Diligence specialist for the MENA region
• Serve as the primary escalation point for Enhanced Due Diligence reviews
• Provide timely, effective resolutions to ensure smooth workflow
• Manage the relationship with the regional Money Laundering Reporting Officer
• Review and approve escalations or decisions made by analysts
• Oversee MENA portfolio review completion metrics
• Collaborate with the Underwriting team to address complex onboarding issues
• Conduct comprehensive quality control checks on reviews, assessments, and reports
• Identify and implement process enhancements and efficiency gains
• Represent the team during internal and external regional audits

Required qualifications

• Fluent native arabic speaker
• At least 4+ years of relevant experience in a similar role
• Knowledge of Enhanced Due Diligence concepts and processes
• Strong analytical and problem-solving skills
• Exceptional attention to detail
• Mentoring abilities
• Proficiency in project management and task prioritization
• Understanding of payments landscape and processes
• Ability to monitor and manage competing priorities
• Strong cross-team collaboration skills
• Outstanding communication and interpersonal skills
• Working knowledge of troubleshooting tools and processes

Nice to have

• Experience with audits and regulatory compliance
• Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.