Manager/Senior Specialist, Sales Engineering

Sydney. Posted 2 months ago

The role

A founding Solutions Engineer will provide technical leadership and guidance to clients throughout the sales lifecycle. You will support the Commercial team by mapping merchant requirements to APIs and products, running demos, and creating solution designs.

What you will do

Support the Commercial team to position products, solutions, and services to help win deals.
Understand merchant requirements and technical needs to map to APIs and products.
Create solution designs and internal documentation.
Run demos, build payment flows, create POCs, and customize presentations.
Provide thought leadership on Payment Performance including Acceptance Rate, Fraud Prevention, and Tokenisation.
Lead all technical interactions with merchants from chats to workshops.
Liaise with central product leaders on roadmap deliverables and market needs.
Support BID management team with RFP and RFI responses.
Enable internal functions with market and merchant feedback.
Maintain expertise in the platform and product.

Required qualifications

Minimum 3-5 years experience as a Sales Engineer, Solutions Architect, Pre-Sales Consultant, Implementation Engineer or TAM.
Experience working in a technical client-facing role.
Drives results with a strong commercial focus and proactive approach.
Able to communicate to both technical and business stakeholders.
Able to thrive in a fast-paced environment.
Ability to translate technical jargon into laymans terms.
Problem-solver able to reproduce, isolate and explain issues using logs, API responses, and tests.
Highly organised and able to prioritise shifting workloads and responsibilities effectively.
Familiar with API based integration methods, associated best practices, and related tools/frameworks (REST/JSON APIs, Postman).
Experience with at least one common front-end (pure JavaScript, React, Angular, etc) and back-end (Java, .NET, Python, Node, etc) technology.

Nice to have

Payments industry exposure with an understanding of the related rules and regulations and payments schemes.
Understanding of end-to-end payment flow.
Experience with 3DS, Network Tokenisation, Apple/Google Pay, Open Banking, or fraud-risk engines.
Familiarity with PSD2/PSD3/PSR, FCA, ISO-8583.
Former engineering, developer, or product manager background.
Held prior roles in E-commerce industry.

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.