Senior Specialist, Implementation Engineering

The role

You will provide technical support to merchants during their implementation of Checkout.com payment processing technology. This includes answering integration questions, managing incidents, and collaborating with internal teams.

What you will do

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology
• Answer merchants integration related questions including configuration, debugging, documentation, testing, go-live support, and post-live support
• Manage incidents related to the integration through investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis
• Collaborate with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care
• Interact with Product teams to pinpoint improvement ideas
• Advise Manager on issues which impact customer satisfaction and provide recommendations
• Multitask with multiple projects and integrations of customers
• Maintain and update existing libraries/plugins used in integrations

Required qualifications

• 5+ years of development or technical support experience in a Tech/FinTech company
• Understanding of API, REST, webhooks and logs
• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
• Excellent communication skills
• Ability to build and maintain strong relationships
• Ability to work in a customer-focused and target-driven environment
• Good in speaking and writing in both English and Japanese

Nice to have

• payments experience
• Experience with Node.js, React
• Knowledge in iOS/Android

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as HQ.