Crypto Account Management, Specialist

The role

You will nurture and maintain long-term relationships with Enterprise merchants. You will act as a trusted advisor and strategic partner to provide business insights and optimize payment flows.

What you will do

• Grow a portfolio of existing merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.
• Deliver expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Analyse payment performance and provide recommendations to optimise payment flow.
• Understand products, services and partner networks to meet merchants’ needs.
• Track merchant project deliverables and update activities within SalesForce, Clari, and other CRM tools.
• Collaborate with various teams including Sales, Integration, Support, Legal, and Engineering.
• Make data-based decisions using metric-driven insights.

Required qualifications

• 1-2 + years experience in a B2B Account Management, Relationship Management, Sales role or Customer Success role
• Strategic problem solver with excellent project management skills
• Customer-centric approach with robust relationship-building skills
• Ability to adapt to changing requirements and balance multiple opportunities concurrently
• Ability to work well in a fast-paced environment and influence internal and external stakeholders

Nice to have

• Experience in the FinTech and/or Payments industry

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.