Implementation Engineer Senior Specialist (Fluent Spanish)

The role

You will provide technical support to merchants during their implementation of Checkout.com payment processing technology. This includes answering integration questions, managing incidents, and collaborating with internal teams.

What you will do

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology
• Answer all merchants integration related questions including configuration, debugging, documentation, testing, go-live support, and post-live support
• Manage incidents related to the integration
• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care
• Interact with the Product teams to pinpoint improvement ideas
• Advise Manager on issues which impact customer satisfaction
• Multitask with multiple projects and integrations of customers
• Maintain and update existing libraries and plugins used in integrations

Required qualifications

• Technical support experience in a Tech/FinTech company
• Understanding of API, REST, webhooks and logs
• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
• Excellent communication skills
• Ability to build and maintain strong relationships
• Ability to work in a customer-focused and target-driven environment
• Fluency in Spanish and English

Nice to have

• Payments experience
• Experience with Node.js, React
• Knowledge in iOS/Android
• Any other languages

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. Their platform helps businesses deliver digital experiences at scale.