Senior Specialist,Technical Account Management

The role

You will build and maintain strategic relationships with key clients to ensure satisfaction. You will resolve technical issues, optimize payment solutions, and lead technical migrations.

What you will do

• Build and nurture long-term relationships with key clients as their primary technical contact.
• Identify opportunities to optimize payment solutions and ensure product adoption.
• Provide expert guidance and troubleshooting assistance to clients.
• Help upselling efforts with merchant demonstrations and technical training.
• Lead and coordinate the addition of new payment solutions and technical migrations.
• Gather customer feedback and provide insights to the product roadmap.
• Stay up-to-date with industry trends and regulatory changes to share with clients.

Required qualifications

• 8 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Familiarity with API-based integration methods and related tools/frameworks.
• Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc).
• Excellent communication and interpersonal skills.
• Results-oriented approach.
• Willingness to travel occasionally to client sites as required.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin

Nice to have

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) or equivalent practical experience.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2)

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as HQ.