Enterprise Technical Account Manager - Payments

The role

You will build and maintain strategic relationships with key clients to resolve technical issues and optimize payment solutions. You will act as a technical authority for merchants, managing API integrations and leading responses to critical incidents.

What you will do

• Become an expert on merchants' business and payment data.
• Act as a payment performance consultant to boost authorization rates and revenue.
• Serve as a strategic advisor during business reviews.
• Serve as the primary technical authority for merchants regarding API integrations and infrastructure.
• Lead the response to critical incidents and coordinate internal teams.
• Project-manage technical initiatives like migrations and product launches.
• Act as the voice of the merchant internally to help shape the product roadmap.
• Deliver expert training, workshops, and demos to merchants.

Required qualifications

• 3+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering.
• Solid understanding of the end-to-end payment lifecycle, from authorization to settlement.
• Payments experience + knowledge is required.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs.
• Exceptional communication skills to convey complex technical subjects to C-level executives and engineering teams.
• Natural problem-solver comfortable navigating ambiguity and leading clients through high-pressure technical incidents.

Nice to have

• Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization.
• Direct experience with payments ecosystem, including knowledge of key local payment methods and acquiring capabilities.
• Fluency in other languages.

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.