Analyst 2, Customer Due Diligence

The role

The Periodic Review Due Diligence Specialist conducts AML periodic and event driven reviews of merchants and sub merchants. This role assesses risk ratings and due diligence levels to ensure customer information and documentation remain compliant with internal standards and regulatory requirements.

What you will do

• Conduct end-to-end AML periodic and event driven reviews of merchants and sub merchants.
• Review merchant information including ownership structure, business activity, and supporting documentation.
• Assess if merchant risk ratings and due diligence levels remain appropriate.
• Complete review actions in Salesforce and Fircosoft Compliance Link.
• Manage periodic review cases from assignment through closure.
• Raise and manage Requests for Information with merchants and stakeholders.
• Perform enhanced due diligence reviews for higher-risk merchants.
• Escalate cases requiring secondary review or approval.
• Maintain clear, accurate, and audit-ready case commentary and evidence.
• Escalate unusual or suspicious activity in line with internal reporting obligations.

Required qualifications

• 3+ years' relevant work experience.
• Strong understanding of AML, KYC, KYB, CDD and EDD principles.
• Ability to review and interpret corporate documents, ownership structures and merchant information.
• Strong analytical and investigative skills.
• Ability to make structured, evidence-based decisions.
• Strong written communication skills.
• Good stakeholder management and follow-up discipline.
• Ability to manage workload effectively across multiple live cases and deadlines.
• Strong attention to detail and data accuracy.
• Good judgement in identifying when to escalate or seek secondary review.
• Ability to work with case management and due diligence tools.
• Ability to work within controlled processes.

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.