Process Architect

The role

You will support Merchant Operations by defining and implementing processes for Merchant Care and Merchant Configuration teams. You will rebuild existing processes, identify business challenges through data analysis, and drive AI-driven transformations.

What you will do

• Collaborate with stakeholders to define and implement processes for Merchant Care and Merchant Configuration teams.
• Unwind, rebuild, and reimagine existing processes for a frictionless merchant experience.
• Identify business challenges via data analysis and stakeholder collaboration.
• Present findings and design plans to global stakeholders.
• Drive AI-driven process transformation and build custom workflow automations.
• Coach and partner with frontline operations analysts to accelerate AI tool adoption.

Required qualifications

• Minimum of 3+ years of experience in operations, specifically in a merchant or business support function within the payments industry.
• 2+ years of process excellence experience managing operational processes and projects across multiple global teams and geographical locations.
• Experience in developing and designing/mapping processes end-to-end.
• Hands-on experience building AI-powered tools, agents, automations, or workflows.
• Problem Solving, Lean & Systems thinking.
• Experience working in a fast-paced and ambiguous environment managing multiple projects or processes in a deadline-driven environment.
• Bachelor's degree or equivalent experience.

Nice to have

• Experience or expertise in merchant onboarding and post-onboarding account life-cycle issues, preferably with exposure to both acquiring and issuing products.

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as HQ.