Senior Specialist, Technical Account Manager

London. Posted 16 days ago

The role

You will manage a portfolio of large enterprise merchants as the primary technical point of contact. You will work to improve payment performance, resolve technical issues, and lead product rollouts.

What you will do

Be the primary technical point of contact for merchants in the portfolio.
Build relationships with technical and product teams.
Run the technical part of quarterly business reviews.
Monitor acceptance rates, decline patterns and authentication results.
Root-cause decline spikes, integration errors and configuration problems using log monitoring and data querying tools.
Collaborate with issuers, card schemes and internal teams to resolve systemic issues.
Lead the rollout of new products, payment methods and technical migrations.
Spot growth opportunities in merchant roadmaps and collaborate with the AM.
Strengthen upsell conversations with demos, workshops and technical training.
Translate merchant requirements into action items for Product and Engineering teams.

Required qualifications

3 years of experience in a customer-facing technical role, managing internal and external stakeholders up to senior level.
Strong problem-solving skills to investigate complex and unfamiliar technical issues independently.
Comfortable with core technical concepts, such as APIs and how front-end and back-end systems work together.
Strong data literacy to use query tools and AI to analyse data.
Experience with data querying and logging tools such as Datadog and BigQuery.
Comfortable using AI tools and agents in day-to-day work.
Excellent communication skills to engage technical and non-technical stakeholders.
Willingness to travel occasionally to client sites as required.

Nice to have

Experience in payments or SaaS (software as a service)

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as HQ.