Checkout.Com
Director, Strategic Accounts, Account Management
San Francisco. Posted 5 days ago
The role
You will lead the strategy, performance, and growth of a portfolio of critical clients. You will manage a team of Strategic Account Managers and build trusted relationships with senior client stakeholders.
What you will do
- Own the strategy for a portfolio of strategic accounts
- Lead, coach and develop a team of Strategic Account Managers
- Set portfolio objectives, forecasts and performance indicators
- Build trusted, multi-level relationships with senior client stakeholders
- Set the standard for account plans, strategic business reviews and joint planning
- Mobilise Product, Operations, Legal, Risk, Finance, Data Science and other teams
- Bring structured client insight and market intelligence into the company
- Influence product and service priorities
Required qualifications
- Significant experience leading strategic or enterprise account management, customer success or commercial teams in a B2B environment
- Proven track record of growing strategic accounts through retention, expansion, product adoption and long-term relationship development
- Experience hiring, coaching and developing high-performing teams
- Strong commercial acumen including ability to set strategy, manage forecasts, interpret performance data and deliver against objectives
- Demonstrable experience building senior-level engagement with internal and external stakeholders
- Proven ability to build and leverage relationships across strategic customers, partners and the wider payments ecosystem
- Ability to move between strategic direction and detailed execution
- Excellent judgement, problem-solving and influencing skills
- Strong knowledge of e-commerce, payments technologies, market dynamics and industry trends
Nice to have
- Experience ideally within FinTech, payments, technology or another complex, high-growth industry
About the company
Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.