Enterprise Technical Account Manager - Payments

The role

You will build and keep strong relationships with key clients by resolving their technical issues and improving their payment solutions. You will act as the primary technical authority for your merchants and advise them on payment performance.

What you will do

• Become an expert on your merchants' business and use payment data to find insights and opportunities.
• Act as a payment performance consultant to raise authorization rates and revenue and drive adoption of new products.
• Serve as a strategic advisor in business reviews, turning technical performance into a commercial story.
• Serve as the primary technical authority for your merchants' API integrations and infrastructure.
• Lead the response to critical incidents and coordinate internal teams for swift resolution.
• Project-manage key technical initiatives, such as complex migrations and new product launches.
• Voice the merchant's needs internally and feed clear insights into the product roadmap.
• Deliver training, workshops and demos so merchants use the full platform.

Required qualifications

• 3+ years in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting or Sales Engineering.
• Solid understanding of the end-to-end payment lifecycle, from authorization to settlement. Payments experience and knowledge is required.
• A degree in Computer Science, Information Technology or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs, including reading documentation, troubleshooting integrations and guiding developers.
• Exceptional communication skills to convey complex technical subjects to C-level executives and engineering teams.
• A natural problem-solver with a tenacious attitude, comfortable with ambiguity and high-pressure technical incidents.

Nice to have

• Experience within a SaaS or API-first company.
• Deep knowledge of payment concepts such as SCA, Tokenization, MIT/CIT, AFT/OCT and authorization rate optimization.
• Direct experience with the payments ecosystem, including local payment methods and acquiring capabilities.
• Fluency in other languages.

Benefits

• Hybrid working model with flexibility.
• Real ownership, fewer blockers and work that makes a difference from day one.

Before you apply

• No relocation assistance is offered for this role.
• Multiple openings across locations and seniorities; exact leveling and compensation depend on location, experience and interview performance.

About the company

Checkout.com powers digital payments for businesses such as eBay, Spotify, Klarna, Uber and Sony. It has 20 offices across six continents, with London as its headquarters.