Knowledge Management Specialist

The role

You will work with subject-matter experts and teams to turn product, risk, and regulatory requirements into clear guidance. You will build connections, habits, and resources to make knowledge easier to share and reuse.

What you will do

• Translate complex processes into user-friendly knowledge assets like articles, video guides, and FAQs.
• Work with Process Architects and Subject Matter Experts to capture and publish knowledge for new workflows.
• Act as a knowledge liaison between Operations, Product, Compliance, Legal, and Training teams.
• Track and analyse knowledge base performance and usage metrics.
• Maintain taxonomy and tagging standards for content findability and AI integration.

Required qualifications

• Experience in knowledge management, content creation, learning and development or instructional design.
• Hands-on experience with a knowledge platform such as Confluence, Zendesk, or Notion.
• Comfortable working with ambiguity and changing requirements.
• Experience working in a fast-paced, dynamic environment.
• Working knowledge of operations, including familiarity with operational processes and workflows.
• Exceptional written and verbal communication skills.
• Detail-oriented approach with proofreading, editing, and content quality assurance skills.
• Proven track record of collaborating with Subject Matter Experts and cross-functional teams.
• Strong organisational and time management skills.
• Working knowledge of KM metrics and reporting.

Nice to have

• High-growth fintech experience
• Experience supporting a new team or product launch
• Understanding of learning design, instructional writing or adult learning principles
• Familiarity with workflow automation, AI-assisted content creation, emerging knowledge technologies, and AI-assisted search or chatbots
• Experience working with crypto and blockchain products

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. They have 20 offices across six continents with London as their HQ.