Manager, Account Management

The role

You will nurture and maintain long-term relationships with Key accounts, merchants and partners. You will act as a business advisor and main point of contact for merchants throughout the integration process.

What you will do

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with merchants
• Delivering expertise, education, and guidance to merchants regarding global payments strategy
• Tracking merchant project deliverables
• Updating merchant activities within SalesForce
• Understanding products, services and partner networks to meet merchant needs
• Collaborating with Sales, Legal, Integration, and Support teams

Required qualifications

• 6+ years experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
• Strategic problem solver with excellent project management skills
• Good knowledge of today's major e commerce and payments technologies, players and major future trends
• Customer driven and able to establish robust relationship with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
• Fluent in both Mandarin and English as working languages
• Excellent cross-cultural communication skills
• Exceptional written and verbal skills in both Mandarin and English

About the company

Checkout.com is a fintech company that enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.