Senior Analyst, Quality Control

The role

The Senior Analyst, Underwriting Quality Control will establish and improve a risk-based quality control framework for Underwriters. This role involves conducting QC reviews, maintaining reporting, and working with leaders to address recurring gaps.

What you will do

• Assess existing QC materials, controls, data and workflows
• Design, document and implement an Underwriting-specific QC framework
• Tailor testing to underwriting stages, products, merchant models and regional requirements
• Define service levels for review, feedback, remediation and closure
• Establish governance and records for QC decisions and remediation
• Review completed underwriting cases for completeness and documentation
• Identify missing, inconsistent, stale or insufficient evidence
• Communicate findings to Underwriters and managers with actionable explanations
• Track acknowledgement, corrective action and deadlines
• Produce regular QC reporting for Underwriting leadership

Required qualifications

• Significant experience in underwriting, merchant due diligence, AML/KYC/KYB, onboarding, financial crime operations, quality control, quality assurance or a related risk function within financial serv
• Practical understanding of UK and EEA due diligence requirements
• Familiarity across the US, Canada, Singapore, Hong Kong, UAE, Australia and New Zealand
• Demonstrated ability to design, implement or materially improve a QC, QA, control testing or file review framework
• Strong reporting and data skills, including spreadsheets and pivot tables
• Effective stakeholder management and influencing skills
• Experience delivering training or coaching based on quality control findings

Nice to have

• Experience with Looker dashboard or business intelligence tools
• Use of AI
• Direct exposure to underwriting or due diligence in a merchant acquiring setting
• Familiarity with case management and CRM tools, dashboard platforms
• A relevant degree or equivalent practical experience
• Recognised AML, financial crime or compliance qualifications (for example ACAMS or ICA)

Benefits

• Hybrid working model with three days per week in the office

About the company

Checkout.com enables over 10 billion transactions yearly for more than one billion global shoppers. The company has 20 offices across six continents with London as its HQ.