Chilipiper

Sr. Customer Success Manager - EMEA

Remote. Posted 19 days ago

The role

The Customer Success Manager will own a portfolio of 80-100 customers to improve retention and product adoption. You will onboard customers, prove ROI, and act as a technical expert in Chili Piper products and operations.

What you will do

  • Own customer onboarding, ensuring fast time to value
  • Train customers and help them implement new use cases
  • Hold the customer and Chili Piper teams accountable to meeting defined success criteria
  • Engage across the Customers organization and work cross-functionally to identify opportunities and risks
  • Proactively solve and act as a point of escalation for technical issues
  • Ensure internal visibility through regular updates via Slack, Email, and weekly 1:1s
  • Produce internal best practices and customer user stories
  • Collaborate with Sales, Customer Marketing, and other Post-Sales functions
  • Build customer advocates by developing customer case studies and references
  • Identify upsell and cross sell opportunities to share with the Account Management team

Required qualifications

  • Motivated, Solutions Driven and Conscientious person
  • Technical experience implementing Salesforce or Marketing Automation systems or handling technical support cases
  • Basic understanding of Javascript, HTML, CSS
  • Strong proficiency and experience using Salesforce 1-2+ Years Minimum
  • Strong proficiency and experience using Marketing Automation software 1-2+ Years Minimum (Marketo, Pardot, Hubspot, etc.....)
  • SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package
  • Experience working with cross functional teams within a customer organization
  • Demonstrated ability to communicate effectively via oral & written formats
  • Passion for customer success & excellence

Nice to have

  • SFDC Certifications
  • Marketing Automation Certifications

Benefits

  • Competitive pay based on market rate wherever you live
  • Unlimited vacation
  • Generous health, dental, and vision insurance
  • Any equipment/software/tech that you need to do your job
  • Annual professional development stipend of $2,000 USD
  • Equity - all Pipers receive stock options
  • Annual company retreat in epic locations

About the company

Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings. They are a fully remote, global team.