Customer Care Associate – (Multilingual)

The role

You will own customer issue resolution end to end for French and Spanish-speaking markets. You will ensure distributors receive fast, reliable support and maintain customer order flow.

What you will do

• Own customer issues from first contact through resolution across French and Spanish-speaking markets
• Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
• Work through messy, time-sensitive issues like order errors, blocked accounts, and product problems
• Make decisions that directly impact customer satisfaction, retention, and order flow continuity
• Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
• Take responsibility for clear escalation and coordination with internal teams
• Coaching and training of external agents supporting Choco customers
• Collaborate with external support agents and internal teams to maintain high-quality service standards

Required qualifications

• 1+ years of experience in customer support or operations in fast-paced, tech-enabled environments
• Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations
• Strong judgment in prioritization and real-time problem solving
• Accountability when things go wrong and the drive to resolve issues fully
• Native level of French speaking & writing
• Fluency in Spanish and English (C1+ written and spoken)

Benefits

• Real ownership
• Equity
• Competitive compensation
• Health and wellbeing support
• Long-term benefits like a sabbatical (all localized by office)

About the company

Choco builds software used by food distributors and their customers to automate orders and improve efficiency. The company has raised $300M+ and reached unicorn status.