Customer Care Associate

The role

You will own customer issue resolution end to end and ensure distributors receive fast, reliable support. You will work on customer order flow and resolve issues across French and Spanish-speaking markets.

What you will do

• Own customer issues from first contact through resolution across French and Spanish-speaking markets
• Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
• Work through messy, time-sensitive issues like order errors, blocked accounts, and product problems
• Make decisions that directly impact customer satisfaction, retention, and order flow continuity
• Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
• Take responsibility for clear escalation and coordination with internal teams
• Coaching and training of external agents supporting Choco customers
• Collaborate with external support agents and internal teams to maintain high-quality service standards

Required qualifications

• 1+ years of experience in customer support or operations in fast-paced, tech-enabled environments
• Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations
• Strong judgment in prioritization and real-time problem solving
• Accountability when things go wrong and the drive to resolve issues fully
• Native level of French speaking & writing
• Fluency in Spanish and English (C1+ written and spoken)

Benefits

• Real ownership
• Equity
• Competitive compensation
• Health and wellbeing support
• Long-term benefits like a sabbatical (all localized by office)

About the company

Choco builds software used daily by food distributors and their customers to automate orders and reduce errors. The company has raised $300M+ and reached unicorn status.