Head of Product, Enterprise

The role

You will design and operate enterprise products, consoles, the public API, and integrations. You will build and operate an agent team to handle product management production work. You will own the product velocity and the drivers for customer renewals and expansion.

What you will do

• Design and operate the path from signed contract to live customer
• Build the enterprise product consoles and alerts
• Manage the public API, its packaging, and pricing
• Decide which integrations to build and get them live
• Select and manage design partners
• Operate the listening loop using agents to turn customer feedback into product proposals
• Own the product drivers for renewal and expansion numbers
• Define the standard for where agents make decisions versus humans
• Partner with the Founder, Sales, Engineering, and Operations

Required qualifications

• You have replaced a function you used to manage with a system you built
• You have owned a B2B product through the full cycle including shipping, selling, onboarding, and renewing
• You have packaged and priced a technical product, API, platform, or integration
• You are quantitative and can build models and read pipelines
• You want to build in New York, in the office, next to the Founder, every day

Benefits

• Equity

About the company

Citizen is the #1 safety app in the U.S. that provides real-time intelligence to residents and institutions.