Mission Control Specialist, AI Operator

The role

You will run a shift in Mission Control, managing live incidents by deciding what alerts to send and how they are written. You will use AI tooling to verify information and determine the reach of alerts for various markets.

What you will do

• Run live incidents across every market covered
• Confirm what is real and flag what is not
• Shape, correct, and send alerts and updates
• Decide the reach of every alert
• Read the temperature of a city in real time
• Bring people on the scene live when it matters
• Help review sent content and help write Mission Control standards
• Direct AI tooling and build workflows to handle repeating incidents

Required qualifications

• Live online
• Know the tone of the internet and the mood of a city
• Use AI as part of your workflow
• Fast with information and good with systems
• Sharp judgment under pressure
• Take ownership of a shift
• Deeply mission-aligned
• On-site in Manhattan
• Available for a shift schedule that includes evenings or a weekend day

Nice to have

• Scripting or code
• On-camera comfort
• Spanish
• Scanner fluency in a major market
• A portfolio of posts, threads, or campaigns

About the company

Citizen is the #1 safety app in the U.S. that distributes live video from real incidents to people in major American cities.