Civilgrid

Strategic Customer Success Manager

Remote. Posted 19 days ago

The role

You will own a portfolio of strategic enterprise accounts including pilot, adoption, health, renewal, and expansion. You will build relationships with executive sponsors and partner with Solutions Engineers to drive enterprise rollouts.

What you will do

  • Own a portfolio of strategic enterprise accounts end to end
  • Build and maintain strategic account plans
  • Build and keep relationships with executive sponsors and day-to-day champions
  • Lead executive business reviews
  • Partner with Solutions Engineers on pilot and deployment strategy
  • Drive expansion with Account Executives
  • Spot and reduce risk early and run escalations
  • Bring structured voice-of-customer input to Product
  • Develop case studies and references with flagship customers
  • Help build CivilGrid’s enterprise CS playbook

Required qualifications

  • 6+ years in customer success, account management or consulting roles
  • Experience managing enterprise accounts with complex, multi-stakeholder buying groups
  • Domain experience in construction technology, civil engineering, utilities, AEC, or a related field
  • Track record of driving renewals and expansion in large accounts
  • Comfort working with executives
  • Strong commercial instincts and ability to build a business case and quantify ROI
  • Strong technical aptitude, with familiarity in civil design, utility operations or infrastructure data
  • Strong bias toward action
  • Comfort having a point of view
  • Judgment to work independently with limited guidance
  • Willingness to travel 30–50%

Nice to have

  • Ideally utilities, DOTs, public agencies or AEC firms
  • Experience at an early-stage or high-growth SaaS company
  • CAD and/or GIS experience

Benefits

  • Company-funded medical, dental, and vision insurance
  • Medical plans at no cost to the employee
  • FSA (health and dependent care)
  • Unlimited PTO
  • 401(k) plan
  • Flexible, remote-friendly work environment
  • Early-stage equity

About the company

CivilGrid is a venture-backed Series A startup providing a civil design platform for utilities, civil engineers, and municipalities. The platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements.