IT/Office Support Technician - Boston

The role

You will own the computer fleet end to end and manage office operations for the Boston location. You will also handle company-wide IT, including device setup, troubleshooting, and building IT standards.

What you will do

• Own computer fleet end to end including ordering, setup, tracking, returns, and replacement
• Run Electric AI MDM to ensure devices are enrolled and secure
• Prepare hardware for new hires and recover/wipe devices from departing employees
• Resolve everyday IT issues and route larger issues to the right person
• Keep the Boston office stocked, clean, and ready for visitors
• Plan and run office events for the Boston team
• Partner with People Ops on onboarding and offboarding
• Build the IT playbook including device standards and how-to guides

Required qualifications

• 2 to 4 years in IT support, help desk, office coordination, or a similar operations role
• Hands-on comfort with both macOS and Windows
• Organized to track devices, orders, and requests
• Bias to action
• Low ego and plenty of patience
• Clear writing for instructions
• Ability to work onsite in our downtown Boston office

Nice to have

• Experience administering an MDM (Electric AI, Jumpcloud, Jamf, Intune or similar)
• Experience coordinating and overseeing an office move
• Prior experience at an early-stage startup (Seed to Series B)
• Current or previous Genius Bar team members

Benefits

• Company-funded medical, dental, and vision insurance at no cost to the employee
• FSA (health and dependent care)
• Unlimited PTO
• 401(k) plan
• Flexible, remote-friendly work environment
• Early-stage equity

Before you apply

• Only considering candidates in the greater Boston area at this time

About the company

CivilGrid is a venture-backed Series A startup providing a civil design platform for infrastructure renewal. The platform consolidates utility records and data for utilities, civil engineers, and municipalities.