Technical Customer Success / Customer Program Manager

The role

You will own the customer program from onboarding through adoption by connecting the customer, Forward Deployed Engineering, Product, and Engineering. You will drive accountability across teams and manage technical deliverables to ensure customer success.

What you will do

• Own the customer program end-to-end from onboarding through adoption
• Drive accountability across Engineering and Product teams
• Coordinate complex, multi-stakeholder technical deliverables
• Maintain a single source of truth on program status
• Build strong relationships with customers
• Provide proactive and specific status updates to customers
• Ensure Ciroos delivers measurable value to customers
• Engage with customer SRE, observability, cloud, and security stakeholders
• Partner with FDE and Engineering on technical questions and security reviews
• Flag risks early such as stalled dependencies or unclear owners

Required qualifications

• Experience leading complex enterprise customer programs
• Technical curiosity and depth in SRE, observability, cloud platforms (AWS/Azure/GCP), Kubernetes, integrations, and enterprise security/compliance reviews
• Excellent written and verbal communication
• Customer-focused and relationship-driven

Nice to have

• Experience managing programs for large enterprise or Fortune 500 customers
• Background working alongside SRE, DevOps, or observability teams
• Prior experience in a Forward Deployed Engineering, solutions engineering, or technical account management function
• Experience at an early-stage startup
• Familiarity with ITSM and collaboration tooling (ServiceNow, Slack, Jira/Linear)

Benefits

• Comprehensive medical, vision, and dental benefits
• Meals and snacks in-office
• Meaningful equity

About the company

Ciroos is a seed-stage startup founded in February 2025 that provides an AI SRE Teammate platform. The company is headquartered in Pleasanton, CA with growing operations in India.