Forward Deployed Engineer - India

The role

You will help enterprise customers deploy, configure, and use the Ciroos platform. This role combines customer implementation with production support, including troubleshooting live issues, managing escalations, and configuring integrations.

What you will do

• Own customer escalations end-to-end by managing the support queue and triaging production issues.
• Troubleshoot complex production issues by analyzing logs, traces, and telemetry.
• Maintain operational excellence through documentation, ticket updates, and runbooks.
• Deploy and configure the Ciroos AI SRE Teammate in customer environments.
• Design and optimize alert normalization and correlation policies.
• Build and maintain integrations across the customer ecosystem including ServiceNow, Slack, and observability platforms.
• Support migrations, production go-lives, and platform optimization.
• Feed recurring field learnings back to Engineering and Product.

Required qualifications

• 3–6 years of hands-on experience in SRE, DevOps, Production Engineering, Platform Operations, or Technical Support.
• Experience with customer escalations, deployments, implementations, and production operations.
• Ability to debug complex production issues and understand distributed system behavior.
• Ability to write code or scripts in Python, Go, or Java.
• Experience with cloud-native technologies including Kubernetes, AWS/Azure/GCP, and CI/CD pipelines.
• Experience with observability platforms such as Dynatrace, Datadog, or Prometheus.
• Expertise in integrations and automation including REST APIs, webhooks, event-driven workflows, alert correlation, normalization rules, regular expressions, and ITSM platforms.
• Ability to write actionable bug reports and maintain runbooks.

Nice to have

• Familiarity with AI-assisted engineering tools
• Experience migrating a customer off an incumbent AIOps / alerting platform (BigPanda, Moogsoft, PagerDuty, Elastic, Splunk)
• Experience building lightweight internal tooling (Python / Node / bash)
• Familiarity with LLM-powered / agentic AI workflows
• Prior customer-facing support or FDE / solutions-engineering experience

Benefits

• Competitive compensation
• Comprehensive health & medical benefits
• Lunch and snacks in-office
• Meaningful equity

About the company

Ciroos is a seed-stage startup founded in February 2025. Its mission is to provide an AI SRE Teammate that uses a multi-agentic AI platform to decrease toil and drive autonomous operations.