Senior Forward Deployed Engineer

The role

You will deploy Ciroos into enterprise ecosystems and solve production engineering bottlenecks. You will implement and optimize the AI SRE Teammate while serving as a technical advocate for customers.

What you will do

• Implement and optimize the AI SRE Teammate in production and pre-production environments
• Proactively monitor customer deployments
• Use Ciroos to uncover latent reliability issues
• Recommend best practices to customers for implementing Ciroos
• Plan, design, build, and maintain scalable infrastructure for the AI SRE Teammate
• Serve as the customer's technical advocate into engineering and product
• Conduct post-incident reviews to identify root causes
• Ensure security best practices are integrated into customer deployments
• Train customer SRE, Ops, and Platform teams on operating with Ciroos
• Lead enterprise migrations onto Ciroos

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• At least 6 years of experience in Site Reliability Engineering, DevOps, or a similar operational role
• Strong proficiency in at least one programming language (e.g., Python, Go, Java)
• Extensive experience with cloud platforms (AWS, GCP, or Azure)
• Solid understanding of Kubernetes, infrastructure as code tools (e.g., Terraform, CloudFormation, Ansible), and CI/CD pipelines
• Intimately familiar with Generative AI, ML concepts and technologies
• Strong hands-on experience with observability tools (e.g., Dynatrace, Datadog, Prometheus), ITSM/ticketing systems (e.g., ServiceNow), and incident management/response systems
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills
• Track record of independently owning enterprise implementations end-to-end
• Strong integration and data experience (APIs, webhooks, event-driven systems, etc.)
• Hands-on experience designing and delivering production-grade AI/automation workflows

Nice to have

• Prior experience in a technical customer success or forward-deployed/solutions engineering role
• Experience migrating a customer off an incumbent AIOps, alerting, or incident-management platform
• Experience with operating/supporting customers running AI infrastructure or AI tools
• Familiarity with incumbent alerting/AIOps and incident-management platforms
• Experience building lightweight internal tooling and automation (Python/Node/bash)

Benefits

• Comprehensive medical, vision, and dental benefits
• 401k plans
• Commuter benefits
• Free lunches, snacks, and top-of-the-line espressos
• Equity
• QSBS eligibility for US employees
• Mentorship opportunities from founders and other coworkers

About the company

Ciroos is a seed-stage startup founded in February 2025. Its mission is to provide an AI SRE Teammate that empowers SREs to be superheroes.