Operations Associate

The role

You will design, build, and scale core operational processes. You will work at the intersection of customer success, product, and engineering to own implementations and track metrics.

What you will do

• Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
• Document and standardize processes through SOPs, playbooks, and internal tooling
• Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
• Define, track, and report on key operational and customer metrics
• Build dashboards and lightweight analyses to inform product and operational decisions
• Use data to identify trends, surface risks, and prioritize improvements
• Work directly with customers during onboarding and implementation
• Act as a day-to-day operational partner for customers
• Gather customer feedback and translate it into actionable operational or product enhancements
• Support customer implementations from kickoff through go-live and steady state

Required qualifications

• 1–3 years of experience in management consulting, operations, or strategy roles, or product operations / operations roles at an early-stage startup
• Strong process-building instincts
• Analytical mindset with comfort defining and managing key metrics
• Experience working directly with customers and owning outcomes end-to-end
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action

Nice to have

• Experience with healthcare operations, claims, billing, or revenue cycle workflows
• Experience supporting SaaS onboarding or implementations
• Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
• Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
• Experience working closely with product and engineering teams

Benefits

• Real impact
• Meaningful equity
• Influence over the platform's direction
• Small team, fast feedback loops, high leverage work

About the company

Claim Health is the AI Revenue Platform for Post-Acute Care. It is a YC-backed, early-stage company.