Claim Health

Customer Success Manager

New York City. Posted a month ago

The role

You will serve as a strategic partner to home health and hospice agency leadership to drive growth and performance. You will own agency partnerships, build growth plans, and provide customer insights to shape the product.

What you will do

  • Serve as the strategic partner to home health and hospice agency leadership
  • Build trusted, long-term relationships and be each agency's advocate
  • Own renewals, expansion, and references
  • Build a growth plan for each agency to help increase admissions and revenue
  • Run monthly and quarterly business reviews
  • Find opportunities to deliver more value through new referral sources and workflows
  • Lead expansion to new branches, service lines, and products
  • Bring customer insight directly into product priorities
  • Partner with engineering to turn agency needs into shipped features
  • Define how Claim Health does customer success, including account health and playbooks

Required qualifications

  • 2–5 years of experience in customer success, account management, or implementation at a healthcare SaaS, RCM, or early-stage startup, or revenue cycle or intake operations at a home health, hospice, o
  • A track record of growing accounts, with the numbers to prove it
  • Analytical mindset, with comfort pulling, interpreting, and presenting data to executives
  • Ability to build rapport with a wide range of stakeholders, from intake coordinators to agency executives
  • Clear, concise written and verbal communication skills
  • Ability to thrive in fast-paced, ambiguous environments
  • High ownership mentality and bias toward action
  • Willingness to travel for onsite agency visits

Nice to have

  • Familiarity with the home health and hospice revenue cycle, including payer mix, eligibility, and authorizations
  • Experience with EMRs like HCHB, KanTime, WellSky, or Axxess
  • Comfort working with data and tools such as SQL, Excel/Google Sheets, or dashboards
  • Experience working closely with product and engineering teams
  • A habit of automating your own work, whether with scripts or spreadsheets

Benefits

  • Real impact
  • Meaningful equity
  • Influence over the platform's direction
  • Small team, fast feedback loops

About the company

Claim Health is the AI Revenue Platform for Post-Acute Care. It is a YC-backed, early-stage company.