QA & Authorisation Handler

The role

You will provide technical control across the claims operation by completing Quality Assurance reviews and reviewing claim settlements. You will use findings to identify financial leakage, process gaps, and emerging trends to improve processes and controls.

What you will do

• Review claim settlements at authorisation stage across all ClaimSorted products.
• Independently review policy coverage, supporting evidence and settlement calculations.
• Complete Quality Assurance reviews across all products.
• Identify and prevent financial leakage, incorrect settlements and other customer or financial risks.
• Provide clear, constructive and evidence-based feedback to Claims Handlers.
• Use QA, authorisation and leakage data to identify trends, recurring errors, training needs and process or control gaps.
• Support improvements to claims processes, guidance and controls based on findings and root-cause analysis.
• Maintain accurate records of decisions and findings.
• Build and maintain technical knowledge required to work across all product lines, partners and processes.
• Work collaboratively across Claims Operations and the wider Technical Claims Support Team.

Required qualifications

• +2 years experience completing claim authorisations within an insurance claims team is essential, with responsibility for reviewing and making decisions on claim settlements.
• +3 years experience working across two or more of the following product lines within a claims role: Pet, Travel, Property, Auto, Gadget or similar insurance products.
• Strong technical claims knowledge, with the confidence to independently review, challenge and make evidence-based decisions.
• Excellent attention to detail, particularly when reviewing policy coverage, supporting evidence and settlement calculations.
• Strong analytical skills, with experience identifying financial leakage, trends, recurring errors and process or control gaps.
• Able to confidently provide clear, constructive feedback and explain the rationale behind decisions.
• Highly organised and able to prioritise a varied workload based on risk, value and urgency.
• Adaptable and comfortable learning new products, policy wordings and processes in a fast-paced environment.

Benefits

• Competitive salary beyond the industry standard
• Quarterly performance bonus: up to 15% of quarterly salary
• Generous, transparent equity participation
• 28 days annual leave
• Private medical insurance
• Pension contributions
• Company offsites
• Accelerated promotion track in a high-growth environment

About the company

ClaimSorted is building a more resilient world by changing how claims are handled. The company is backed by Y Combinator, Atomico and Eurazeo.