Account Manager - London

The role

You will own the full customer relationship including onboarding, retention, renewals, and expansion. You will work directly with the CEO as the customer's internal quarterback.

What you will do

• Lead onboarding and delivery by building plans and driving timelines
• Coordinate Ops, Claims, and Product to unblock issues
• Run the account rhythm including success plans, SLAs, escalation paths, and exec updates
• Spot risk early, de-escalate issues, and earn renewals and references
• Find and close expansion opportunities
• Turn what works into repeatable playbooks, templates, and routines

Required qualifications

• Based in or willing to relocate to London
• Work authorisation in the UK without need of sponsorship
• Commercially minded with the ability to map value and close expansions
• Strong relationship builder who earns trust across stakeholders and stays calm under pressure
• 2+ years in Account Management, Customer Success, sales, or insurance

Nice to have

• 2+ years in insurance/InsurTech
• Knowledge of the insurance industry or TPA operations

Benefits

• Competitive salary beyond the industry standard
• Quarterly performance bonus: up to 15% of quarterly salary
• Generous, transparent equity participation
• 28 days annual leave plus bank holidays
• 30 days of remote work annually
• Private medical insurance
• Pension contributions
• Company offsites
• Accelerated promotion track in a high-growth environment

About the company

ClaimSorted is building a more resilient world by changing how claims are handled. The company is backed by Y Combinator, Atomico and Eurazeo.