Head of Tutor Strategy & Operations

The role

You will lead the Tutor Operations team to manage tutor supply, session reliability, and customer support. You will partner with Product and business leadership to drive top-line growth and shape strategy.

What you will do

• Lead the Tutor Operations team covering supply acquisition, retention, reliability, quality, customer support, and manual operations
• Set ambitious goals, coach, and give direct feedback to team members
• Shape Tutor's growth strategy with Product
• Staff launches with the necessary ops support
• Ensure the right mix of tutors across subjects, grades, time slots, languages and locales
• Help the team run fast and accurate customer support for families and tutors
• Prioritize team focus to tie processes to business outcomes

Required qualifications

• Strong record of people management and leadership
• Led operations at a tech company, ideally for a marketplace business
• Analytical with ability to set measurable goals and dig into data
• Own outcomes and hold team to high standards
• Ability to push back on and sharpen senior leaders' thinking
• Hands-on executor who uses AI to get more done

Nice to have

• Taught, tutored, or worked in edtech
• Scaled a support or ops function with automation and AI rather than headcount
• Run operations for an international or new-market expansion

About the company

ClassDojo builds a global communication network connecting K–12 teachers, children and families. The company is a distributed team of around 200 people.