Classdojo

District Onboarding Manager

Remote. Posted 2 days ago

The role

You will be the first point of contact for district leaders signing on to ClassDojo. You will manage onboarding projects that roll ClassDojo out across mid-size and large school districts, from kickoff to adoption.

What you will do

  • Oversee and project manage the district onboarding process
  • Ensure district projects stay on track by working with technical implementation leads, training, account executives, product and support
  • Facilitate kickoff calls with new and returning district partners
  • Create internal and external project plans that align to customer goals
  • Create professional development plans and roll-out strategies that drive adoption and implementation milestones
  • Own all external and internal communication, including status updates, risks and issues, and escalation
  • Educate and guide customers to get the most out of ClassDojo
  • Work with the success and implementation team to build and improve processes
  • Manage a portfolio of about 30 projects at a time

Required qualifications

  • 2+ years of project management experience in a SaaS environment
  • Proven ability to independently manage a high volume of projects on tight deadlines with high organization and accuracy
  • Strong written and verbal communication skills
  • High empathy and emotional intelligence
  • Experience working on cross-functional projects with multiple internal stakeholders
  • Experience in edtech, with K-12 schools and districts, and/or on products for kids or educators
  • Ability to learn new technology and products quickly
  • Familiarity with tools such as Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Nice to have

  • Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
  • Experience in high growth organizations
  • Experience working in a customer-facing capacity with K-12 district leaders and/or directly in a district setting

Before you apply

  • Applicants with arrest and conviction records will be considered, per the San Francisco Fair Chance Ordinance

About the company

ClassDojo's goal is to give every child on Earth an education they love. Its flagship app connects K-12 teachers, children and families, and the company has around 200 people.