Customer Success Manager

The role

The Customer Success Manager manages a portfolio of enterprise accounts to ensure adoption of AI-enabled workflows. You will drive measurable business value and own commercial outcomes including renewals and expansions.

What you will do

• Own ongoing customer success for a portfolio of enterprise accounts.
• Drive sustained adoption and usage across complex, multi-stakeholder organizations.
• Ensure customers achieve intended outcomes across cost management, emissions reduction, and operational efficiency.
• Act as a trusted advisor to senior leaders across finance, travel, sustainability, procurement, and operations.
• Communicate realized value through executive-ready narratives, metrics, and insights.
• Partner with Solution Architects, Forward-Deployed Engineers, Product, Data, and Sales.
• Build credibility from day-to-day operators through executive sponsors.
• Drive alignment, momentum, and outcomes without formal authority.
• Establish strong operating rhythms to position Clarasight as a strategic partner.

Required qualifications

• Senior, customer-facing professional with 8+ years experience in a high touch enterprise customer success or account management role.
• Comfortable operating at executive level.
• Comfortable getting hands-on with data, analysis, and delivery.
• Technically fluent, using analytics tools to answer complex business questions.
• AI-obsessed, with a bias toward automation, experimentation, and leverage.
• Experienced navigating complex enterprise organizations with multiple stakeholders and decision layers.
• Thrives in early-stage startup environments.

Nice to have

• Experience working alongside AI systems and applying human judgment to automated outputs.

About the company

Clarasight builds AI-Powered Mission Control for Corporate Travel. Their software helps companies reduce risks, save costs, protect revenues, and manage emissions.