Director, Value Realization

The role

You will define how to quantify, communicate, and operationalize customer ROI. This role involves designing ROI frameworks and influencing GTM strategy, product direction, and customer growth through measurable outcomes.

What you will do

• Design and operationalize a repeatable ROI framework for prospects and customers
• Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives
• Develop a technical assessment methodology for evaluating prospective and existing customers
• Partner with Sales and Marketing to strengthen commercial value narrative
• Establish pre- and post-implementation baselines to measure realized outcomes
• Create an initial value realization dashboard in collaboration with Product and Data teams
• Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations
• Translate operational and product outcomes into executive-level narratives
• Participate in advanced sales cycles and executive-level prospect meetings
• Help shape requirements for AI-driven and agentic workflow capabilities

Required qualifications

• Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization
• Strong executive communication skills to engage CFO, COO, and CEO stakeholders
• Analytical mindset with experience translating operational data into business outcomes
• Ability to design scalable operational frameworks, playbooks and measurement systems
• Ability to work cross-functionally across Sales, CX, Product, and Data teams
• Experience building processes and functions in high-growth environments
• Comfort operating in ambiguity and creating structure from scratch

Nice to have

• Healthcare technology experience
• Enterprise SaaS experience

Benefits

• Incentive Stock Options proportionate to your salary
• Unlimited PTO
• Top-tier health, vision, and dental benefits
• 401K

About the company

Clarium is a company fixing healthcare supply chain overspending with its AI-powered platform, Astra OS. Founded in 2020, it has raised $43M in total funding.