Manager, Strategic Growth (Customer Success)

The role

You will lead a team of strategists who act as advisors to Clay's largest enterprise customers. You will hire and develop staff, drive expansion and retention, and partner with leadership to influence product and GTM strategy.

What you will do

• Hire, develop, and lead a team of Strategic Growth Strategists
• Build and scale a high-performing team
• Foster a culture of accountability
• Own 1–2 strategic accounts personally at first
• Drive expansion pipeline across largest and most strategic customers
• Guide the team in building multi-year account strategies
• Support the commercial process from opportunity identification through negotiation
• Coach the team on the product and surface product pain point patterns
• Partner with Sales, Product, Engineering, and Marketing leadership
• Own forecasting, KPI tracking, and executive reporting

Required qualifications

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function
• 8+ years in customer-facing roles at a B2B SaaS company
• Experience managing large or executive-level accounts
• Track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment
• Experience navigating and influencing at the executive/C-level
• Enthusiasm for coaching and developing people
• Strong relationship-building and communication skills
• Systems-thinking mindset
• Technical aptitude and curiosity

Nice to have

• Familiarity with the GTM space

Benefits

• All employees can work with world-class coaches who specialize in creativity, management, and more

About the company

Clay's mission is to be the engine companies use to grow to their full potential. The company provides data, infrastructure, and agents to help businesses run personalized campaigns and grow.