Claylabs

IT Support Engineer

London. Posted 12 days ago

The role

The IT Support Engineer will act as the first point of contact for IT requests and partner with the Head of IT to build the helpdesk function. You will triage requests, manage onboarding and offboarding, and administer the SaaS stack.

What you will do

  • Triage and resolve incoming requests for access, software, onboarding, offboarding, hardware, and general helpdesk needs.
  • Execute onboarding and offboarding by provisioning accounts and coordinating hardware.
  • Partner with the Head of IT to configure and improve the ITSM platform.
  • Support conference room AV, networking equipment, peripherals, and general office tech.
  • Administer the SaaS stack including Google Workspace, Slack, Zoom, and Notion.
  • Coordinate device provisioning, shipping, receiving, and basic asset tracking.
  • Document processes and identify opportunities to improve or automate recurring work.

Required qualifications

  • 3 to 5 years in IT support, helpdesk, or a closely related role
  • Strong service delivery instincts
  • Hands-on experience with ITSM platforms
  • Broad SaaS admin experience with Google Workspace, Slack, Zoom, Notion, and similar platforms
  • Familiarity with office technology including conference room AV setup and Meraki or similar networking equipment
  • Experience supporting onboarding and offboarding workflows end to end
  • Technical fluency in SaaS platforms, macOS, and basic identity and access management tasks
  • AI-forward mindset
  • Process-oriented
  • Clear communicator

Nice to have

  • Experience with Serval ITSM
  • Experience at a fast-scaling startup where IT processes were being built out
  • Familiarity with Okta or similar identity platforms at a user/admin level
  • Experience building workflows or automations in an ITSM or similar platform
  • Exposure to broader automation tooling

Benefits

  • All employees can work with world-class coaches who specialize in creativity, management, and more

About the company

Clay is an AI-forward company that provides infrastructure for B2B companies to run personalized campaigns. The company is building agents to help grow businesses and serves customers including Anthropic, OpenAI, Google, and Visa.