GTM Engineer - CX

The role

This person will build post-sale workflow automations to prevent churn and identify expansion opportunities. They will work at the intersection of GTM Engineering and CX to turn customer data into proactive action.

What you will do

• Build and own post-sale workflow automations like health scoring and churn signal detection
• Partner with Growth Strategy, Forward Deployed Engineering and Product Support to translate business needs into automation requirements
• Build tooling that surfaces customer context for GSMs
• Extend the Clay platform into new use cases and dogfood new features
• Partner with GTM leaders and frontline teams to understand revenue motion
• Own projects end-to-end from discovery and prototyping through rollout and iteration
• Design systems that improve speed, visibility, data quality, and execution across the funnel
• Measure performance, adoption, and business impact of built tools
• Act as an internal thought partner on the future of AI-native GTM systems

Required qualifications

• At least 6-10 years working in a combination of RevOps, GTM Engineering or other similar applied technical discipline
• At least 3 years in RevOps/Sales Ops or GTM Engineering or equivalent
• Experience building, developing or connecting core systems like Salesforce and adjacent GTM systems
• Hands on experience with CS tooling such as Gainsight, Vitally, or ChurnZero
• Proven ability to build and problem solve with methods incorporating Python, JavaScript, SQL, or TypeScript
• Track record of deploying and building AI-powered internal tools, automations, or agentic workflows
• Experience using data warehouses, BI tools, or event-driven systems
• Executive presence to communicate technical topics with non technical people and business requirements to technical audiences
• Proven ability to operate effectively in ambiguous and fluid hypergrowth environments

Nice to have

• Experience building in Clay as a primary workflow or enrichment layer
• Experience in analytics engineering
• Experience in data science
• Experience in programming languages

Benefits

• All employees can work with world-class coaches who specialize in creativity, management, and more

About the company

Clay's mission is to be the engine companies use to grow to their full potential. The company builds infrastructure to run personalized campaigns and is building agents to help grow companies.